We want you to keep only what works for you. Retail orders can be returned within 30 days of delivery; wholesale orders follow the terms in section 6.
1. 30-day return window (retail)
You may return unused items in their original packaging within 30 days of delivery for a refund of the item price. Return shipping is paid by the buyer unless the item arrived damaged, defective, or different from what you ordered.
2. Condition requirements
- Item unused, undamaged and complete with all accessories, cables and manuals.
- Original packaging intact — do not tape or write on the retail box.
- Include the packing slip or your order reference inside the parcel.
3. How to start a return
- Email 253000010@qq.com or message us on WhatsApp with your order reference and 1–2 photos of the item.
- We reply within one business day with an RMA number and the return address.
- Write the RMA number on the outside of the parcel — unlabelled returns cannot be matched to an order.
- Send the tracking number to us once shipped.
4. Refund timing
| Step | Time |
|---|---|
| Parcel arrives at our warehouse and passes inspection | 1–2 business days |
| Refund issued to the original payment method | Same day we approve it |
| Bank / PayPal / card issuer posts the money | PayPal 1–3 days · card 5–10 days · bank transfer 3–7 days |
Refunds go back to the original payment method only, in the original currency. We cannot refund to a different account or card.
5. Defective items and warranty
Every product carries a 12-month warranty against manufacturing defects from the delivery date. If something fails in normal use, send us a short video or photos showing the problem — we will ship a replacement part or unit, or refund, depending on the fault.
- Batteries and consumables carry a 6-month warranty.
- Physical damage from drops, water ingress on non-waterproof models, and unauthorised repair are not covered.
- Warranty shipping: we cover the replacement shipment; the return leg is paid by the buyer for the first 30 days, and by us afterwards.
6. Wholesale and OEM orders
- Wholesale orders are checked piece by piece before packing; report shortages or defects within 7 days of delivery.
- Approved claims are settled by replacement in the next shipment or by credit note — cash refunds are available for defective stock only.
- Customised products (printed logo, custom packaging, modified firmware) cannot be returned unless they are defective.
- Sample orders follow the retail 30-day rule.
7. What cannot be returned
- Items returned after the 30-day window without prior agreement.
- Products with visible signs of use, missing accessories, or damaged retail packaging.
- Customised or personalised items (unless defective).
- Gift cards and shipping charges.
8. Order cancellation
Orders can be cancelled free of charge any time before dispatch. After dispatch, please use the return process in section 3. Bulk orders already in production can only be cancelled if production has not started.
Last updated: 10 November 2026