We ship worldwide from Shenzhen, China. Retail orders are packed and handed to the carrier within 48 hours (Monday to Saturday). Wholesale and OEM orders have a separate production lead time shown on your quotation.
1. Order processing
| Order type | Handling time | Notes |
|---|---|---|
| Retail (1–9 pcs) | Within 48 hours | Excludes Sunday and public holidays |
| Wholesale (10–99 pcs) | 1–3 business days | Stock items, QC re-check included |
| Bulk / OEM (100+ pcs) | 7–15 business days | Logo and packaging confirmed before production |
Orders placed on Saturday afternoon or Sunday are processed on the next working day. If an item is temporarily out of stock, we email you first and offer to split the shipment, wait, or refund that line.
2. Delivery options and transit time
Transit time is counted from the day the parcel is collected by the carrier, not from the day you order.
| Method | Typical transit | Tracking | Best for |
|---|---|---|---|
| Express (DHL / FedEx / UPS) | 3–7 business days | Full door-to-door | Retail and sample orders |
| Economy air parcel | 10–20 business days | Full, slower updates | Low-value retail orders |
| Air freight (wholesale) | 5–10 business days | Airport to airport | Cartons and pallets |
| Sea freight (wholesale) | 25–40 days | Port to port | Full containers and heavy goods |
Remote destinations and island addresses may take a few extra days. During peak season (Black Friday, Christmas, Chinese New Year) express transit can extend by 2–4 days.
3. Shipping cost
Shipping is calculated at checkout from the destination country, postal code and total weight. For wholesale orders the freight is quoted separately together with your order confirmation.
If you have your own forwarder or a warehouse in China, we can ship to that address inside mainland China free of charge.
4. Duties, taxes and customs
Import duties, VAT and customs clearance fees are set by the destination country and are the responsibility of the recipient, unless your quotation states "DDP" (delivered duty paid). We declare parcels at their real commercial value — we cannot mark an order as a gift or understate the value.
5. Order tracking
A tracking number is emailed to you as soon as the carrier scans the parcel. You can also follow your order any time on the Order Tracking page using your reference number.
6. Wrong address, lost or damaged parcels
- Address changes are possible only before dispatch — contact us as soon as possible.
- Parcel marked delivered but not received: check with neighbours and the local depot first, then contact us within 14 days and we will open a carrier investigation.
- Parcel lost in transit: we reship or refund once the carrier confirms the loss.
- Visible damage: photograph the box and the product before opening further and send the photos to us the same day — that is what the carrier requires for a claim.
7. Restricted destinations
Certain battery products cannot be shipped to some countries or can only travel by sea. If your order contains a battery and your destination has restrictions, we will tell you before charging and propose an alternative model or route.
Last updated: 10 November 2026